Have Medicaid? 

Get Monthly Deliveries of Incontinence Supplies When You Need Them 

Does Medicare cover incontience supplies?

No. Unfortunately, Medicare does not cover incontinence supplies. Many State Medicaid programs cover incontinence supplies.

Can I sign up someone else?

Yes, you can sign up someone else, as long as you are authorized to do so as a parent or caregiver. Make sure that you use his or her doctor and insurance information, and not yours. If enrolling a child, see below.  


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Frequently Asked Questions

Can I enroll a child under 18?

Due to the complicated nature and needs of children, we can only do this over the phone. Use the red phone icon at the bottom left of this screen to request a call.

Do I need a doctor?

A doctor must be aware of the condition. Without a doctor’s diagnosis, insurance will not cover the cost of supplies. 

What brands do you carry?

We carry many high quality brands such as Prevail, Attends, Mckesson, Covidien and Procare.

Yes. If you need additional products, we will call you to discuss your coverage options.

Can I try a sample before ordering?

Yes. We can send you a product sample to help ensure it is right for you, before shipping a full order. If you're not satisfied, we'll work to find a product that fits your needs.

Can I sign up over the phone?

Of course! You can sign up with our team over the phone at 866-659-1710. We're available 8am-6pm EST, Mon-Fri.

What happens when I'm done signing up?

First, we verify your insurance and collect the necessary paperwork from your doctor. Once complete, we'll ship your order. If any issues arise, we'll contact you asap.

Can I change my products in the future?

Yes. Each month we'll check in with you to help ensure the products are meeting your needs. If not, we'll work to find the right product.

Can I order things like gloves, creams, underpads or wipes?

Is it safe to enter my information?

Yes. By federal law, we comply with HIPAA, which means your data is securely transferred and stored. Your information is never shared.


11013 West Broad Street, Glen Allen, VA, 23060

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Signing Up:


How do I sign up for Medicaid-Covered Supplies?

Speak With The Team

Click the phone in the bottom left

Enter your phone number. A teammate will call you in 60 seconds

Sign Up Online

Click "chat" in the bottom right

Provide your information and select your product


What other supplies does HCD offer?

We also carry diabetic supplies, catheters, wound care supplies, nutritionals, ostomy supplies, and equipment such as blood pressure monitors.